Where do I come from?

I have an established track record of success in leadership, innovation, and project completion, alongside an on-going commitment to extending my learning, upgrading my skills, and improving outcomes in every area of my work.

For more than a decade my major focus has been on successfully leading teams in infrastructure departments, customer support departments, and development teams.

I am currently responsible for the infrastructure, capacity planning, and business continuity for my employer. I lead a small team who have successfully established a strong customer advocacy position within the organisation. My involvement has been instrumental in making decisions that will influence the future direction of the company. When I started, the company was made up of three staff members, and two owners; now four years on, we employ approximately forty people and have grown internationally. It has been through my leadership of the infrastructure and support staff that has enabled this growth technically.

What can I do for your business?

I can transfer my track record if sustained achievement, augmented by new skills, and new networks from my MBA to your workplace.

I have a high performance record from start-up skills, through development and fast growth, to effective maintenance while an organisation is still expanding. I can over-see projects and organisations from inception, to implementation and expansion. This involves an awareness of the financial, people, and technical dimensions, and how to integrate them.

In my work at NetValue I have focused on implementing sustainable information technology infrastructure library principles (ITIL). I have designed and executed a successful service desk, focusing on single point of contact, rather than first point of contact. The result is an easily understandable system for the customers, and more reliable data for monitoring and reporting. The reporting has led the way for me to implement a problem management facility. With the ability to over-see issue trends, problem management has shifted from reactionary to proactive service management.

I stand for respect, integrity, and perseverance in the workplace and demonstrate these qualities and values in care for my community.

I have recently been responsible for auditing a not for profit organisation that was losing money, and posting deficits year after year. I identified where the money was going, then proposed and implemented plans to enable positive figures within two years. The experience placed me in situations where I had to confront senior staff in an industrial relations environment. I had to report to a government agency during my process, collaborate with employment unions, and prepare legal documentation.

I contribute towards many Open Source projects to help evolve the IT industry. These projects include The PHP Project, Linux Mandrake, Gentoo Linux, and a number of PHP projects. I have grown, managed, and maintained an international Linux support group, which is now heading into its 6th year. http://MandrivaUsers.org was derived from the need to support new Linux users, and develop Linux on the desktop. I have built an international support team made of people from all continents, which, with some guidance, provide enterprise level support and knowledge to the wider community. I have gained recognition for my work from Mandriva Linux in France, and now have official status for support.